FAQs

ORDER RELATED

How can I place order?

Placing an order is easy! Simply browse our collection, select the bag you love, choose your preferred size and color, and click on the "Add to Cart" button. Follow the prompts to complete your purchase at checkout or you can WhatsApp your details and our agent. We will place your order and provide you the order number.

PAYMENTS

What payment methods do you accept?

We accept the following payment methods: 

  • Cash on delivery
  • Credit/Debit cards
  • Bank transfers
  • Jazz Cash/Easy Paisa
Is my Bank account information secure?

Yes, Vinny Loryn uses industry-standard encryption to ensure that your payment information is secure and protected during transactions.

RETURN AND EXCHANGE INFO

Can I exchange my bag for a different style or size?

Yes! If you'd like to exchange your bag for a different style or size, please contact our customer service team within 24 working hours of receiving your order for assistance.

What should I do if I receive a damaged item?

If you receive a damaged item, please contact our customer support team within 24 hours of delivery. Provide clear photos of the damage, and we'll arrange for a replacement or refund.

What is your return policy?

If you’re not satisfied with your purchase, you can return it within 10 days of receiving it. Please ensure that the item is unused and in its original packaging.

CUSTOMER SUPPORT

What should I do if I have a complain?

If you have a complaint, please reach out to us via WhatsApp at +92 3322505887 or email us at vinnyloryn@gmail.com We take all complaints seriously and will work to resolve any issues promptly. Feel free to adjust any details as needed!

Do you offer live chat support?

Yes! You can access our live chat support  at +92 3322505887

How can I contact customer support?

You can reach our customer support team through various
channels: